turnaround & Delivery Information
Please see the estimated turnaround for different products below. Please note this is correct as of December 2024. Shipping time is in addition to the turnaround time displayed. We send all items tracked both in the UK and to international customers. Your order will not be shipped until all items included are in stock/ produced. If you require part of your order sooner we will need to charge additional postage.
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As of December 2024, do to the implementation of GPSR, we are no longer to ship products we produce ourselves to Northern Ireland or EU countries. For more information please see this BBC article. This does not affect photo colourising/restoration services conducted via email, only physical prints.
christmas
The final posting day for Christmas 2024 is Thursday 19th December. We will be closed from 21st December - 5th January. Any orders placed after 19th December will be posted in January (or according to the schedules below)
Buildings & Figures
Turnaround - up to 12 weeks. Hand painted items will take longer than unpainted. Some unpainted figures in OO and O are kept in stock for our events, so these may be shipped sooner, but generally there will be a waiting time for 3D printed items.
Clothing & Mugs
Turnaround 2-3 weeks. These are produced for us at a studio in Nottingham and are printed to order. Clothing / Mug orders placed after 1st December are not guarateed to arrive in time for Christmas.
Photo Canvases
Turnaround 2 weeks. These will be posted directly from our printers to your address. We are not able to ship canvases outside of the UK.
Calendars
The 2025 calendar is due into stock on 12th December. These will be posted out as soon as possible.
Wagons and all other items
If products show as 'in stock' (not pre-order) they will be posted within 3-5 working days of order. For pre-order items, please see the estimated arrival times in the product listing.